Sri-Bot
AI twin of Srivathsan
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Hey, I'm Sri-Bot, an AI twin of Srivathsan. Ask me about his career, his side projects, or his slightly excessive love of the Blue Ocean Strategy framework.
Srivathsan Chinnakonda

Srivathsan Chinnakonda

16 years driving Conversational AI, Generative AI, and omnichannel customer experiences across Telecommunications and Automotive. Currently part of the AI Conversational Experiences team at Verizon, spanning Chatbot, RCS, Video, and Live Chat.

Download Resume ↓ Get in Touch LinkedIn →
$0M
Annual Cost SavingsGenAI-driven intent resolution at Verizon, reducing agent handle time.
$0M
Incremental RevenuePioneering Video Assist within automated chatbot channels.
+0%
Lift in Conversion RatesData-led journey mapping and omnichannel sales funnel optimisation.
0 yrs
Industry ExperienceTelecom, Automotive, and Enterprise tech, spanning network engineering to AI strategy.

16 years across

Background

The Full Picture

I'm a Product Manager who sits at the intersection of deep technical fluency and customer-obsessed design. My foundation is network engineering, giving me a grasp of infrastructure, latency, and system constraints that lets me make faster, better decisions when building AI-powered products that run at carrier scale.

At Verizon, I've led the shift from static IVR decision trees to intent-driven Agentic AI using Google Customer Engagement Suite, integrated GenAI across chatbot and RCS channels, and shipped novel UX primitives like In-Bot Video Containers that required co-ordinating across AI, network, and product teams.

Before Verizon, I ran product at Tata Elxsi, launching an award-winning V2X solution, managing 5G NFV/ETSI infrastructure products, and building Go-To-Market strategies that closed marquee enterprise deals.

# Radical Customer Obsession # Analytical Decisiveness # Pragmatic Innovation # AI Strategy & Implementation # Observant

Certifications

  • SAFe Certified Product Owner / PMScaled Agile
  • CCNACisco · CSCO11655091
  • Graduate Certificate in Business ManagementKelley School of Business, Indiana University · 2015
  • B.E. Computer ScienceKLN College of Engineering (Anna University) · 2008
Career

Work Experience

Verizon
2021 to Present
Tata Elxsi
2018 to 2021
Cognizant
2010 to 2018
Aug 2021 to Present · Chennai, India
Manager, Experience Management
Verizon
Aug 2021 to Sep 2024
Senior Experience Specialist
→
Oct 2024 to Present
Manager, Experience Management
Promoted
  • Agentic AI & Google CES: Spearheaded Agentic Applications via Google Customer Engagement Suite, transitioning from static decision trees to intent-driven, autonomous reasoning.
  • GenAI & Hyper-Personalisation: Integrated Generative AI across Chatbot and RCS channels to drive hyper-personalisation, increasing conversion rates and reducing churn.
  • Technical UX Innovation: Shipped low-latency In-Bot Video Containers and Assisted Menu CTAs, ensuring seamless media delivery through optimised network engineering.
  • Omnichannel CX Operations: Deployed a unified framework for Live Chat, Video, and Voice, optimising call volumes and ensuring seamless cross-channel transitions.
  • AI-Assisted Efficiency: Launched automated priority management and channel-selection algorithms, significantly boosting resolution speed and agent efficiency.
  • Data-Driven Optimisation: Implemented Queue Control and journey visibility tools to proactively resolve high-friction user points using real-time analytics.
Mar 2018 to Jul 2021 · Chennai, India
Two Product Lines, One Connected-Industry Thread
Tata Elxsi

Owned product end-to-end for Tata Elxsi's own V2X IP before moving onto a UK telecom client engagement, carrying the same network and connected-systems thinking from automotive into telecom infrastructure.

Mar 2018 to Oct 2020
Product Manager, V2X
Tata Elxsi IP · Connected Vehicle
Owned the award-winning V2X solution as Tata Elxsi's own product. Defined Connected Vehicle roadmap aligned to P&L targets and competitor pricing, directed 4 major upgrades to sustain market leadership, and closed 3 marquee deals establishing a $2M strategic pipeline.
Nov 2020 to Jul 2021
Product Manager
Client: Sky UK
Moved into a UK telecom client engagement. Managed Open-Source (ETSI/NFV) solutions as Proxy PM to facilitate 4G/5G infrastructure deployment, led network transformation programs aligned to UK Telecom Security Requirements (TSR), and re-engineered manual operations into automated "To-Be" workflows. Also established joint Go-To-Market strategies and PoCs to drive service-led revenue.
May 2010 to Feb 2018 · Bangalore & Chennai, India
Eight Years, Four Roles: Built from the Ground Up
Cognizant

Started as an entry-level engineer and progressively earned broader scope across four client engagements, pausing mid-career for an MBA to formally pivot from technical delivery into product and business strategy.

2010 to 2012
Application Support Engineer & Network Design Engineer
Client: Comcast
Started at the ground level, managing core network device and CPE provisioning using Amdocs Cramer for IP/Port allocation, and supporting mission-critical applications in production.
2012 to 2014
Site Reliability Engineer
Client: Symantec
Moved into SRE, owning the performance and stability of enterprise servers, databases, and mission-critical applications for a global Internet Security provider.
🎓
MBA, Kelley School of Business. Paused technical delivery to formally build business and strategy fundamentals, deliberately pivoting from engineering into product.
2015 to 2016
Business Analyst
Client: Ford
First post-MBA role, applying new business analysis grounding to a major US Automotive account, bridging technical delivery with stakeholder and process requirements.
2016 to 2018
Product Owner
Client: Toyota Motors North America
Served as Proxy Product Owner, designing end-to-end spare parts ordering systems for Agri-Equipment OEMs. Also engaged in pre-sales and consulting, shaping solution proposals alongside delivery work.
Impact

Key Achievements

$8.5M
GenAI Cost Transformation
Realised $8.5M annual savings by scaling GenAI-driven intent resolution and reducing agent handle time at Verizon.
$5M
Video-Commerce Integration
Captured $5M incremental revenue by pioneering Video Assist within automated chatbot channels, a first in carrier CX.
+15%
Omnichannel Growth
Drove a 15% lift in conversion rates via data-driven journey mapping and omnichannel sales funnel optimisation.
🏆
Verizon Special Mention Award
Received for architecting high-value 5G MEC use cases demonstrating strategic innovation at network-product intersection.
$2M
Strategic Pipeline
Closed 3 marquee deals and established a $2M strategic pipeline at Tata Elxsi by aligning Connected Vehicle product to client needs.
V2X
Award-Winning Product Launch
Launched industry-recognised V2X solution at Tata Elxsi and directed 4 major upgrades to sustain market leadership.
Capabilities

Skills & Tools

Core Skills

Product Management95%
Strategic Leadership92%
Business Consulting90%
Business Analysis88%
Customer Experience87%

AI Technologies

Google AI Studio90%
Agentic AI / GenAI88%
Google CES85%
Claude Code82%
Gemini GEMS80%

Analytics & Data

Adobe Analytics85%
Tableau83%
Looker82%
SQL80%
Education

Academic Background

2004 to 2008
B.E. Computer Science & Engineering
KLN College of Engineering · Anna University · Madurai, India
2014 to 2015
Graduate Certificate in Business Management
Kelley School of Business · Indiana University · Bloomington (Remote)
Building in Public

Entrepreneurship Skills

Outside my day job, I build full-stack AI products end to end, covering product thinking, UX, architecture, and shipping, using Claude as my engineering partner. These are personal, non-commercial projects built purely to sharpen craft and explore what AI-assisted building makes possible.

Offrd
Non-Commercial
AI-powered job search assistant
A personal project exploring how AI can simplify job search, with intent-driven job matching, AI-assisted resume tailoring, and hallucination-checked content generation. Built solo, end to end, as a hands-on way to apply Agentic AI and product architecture thinking outside of work.
Agentic AI Cloudflare Workers Supabase Claude API
Visit offrd.net →
PlateWise
Non-Commercial
AI-powered meal planning app
A protein-first meal planning concept built to explore AI vision capabilities, including photo-based meal logging, family profile management, and automated weekly grocery list generation. A personal exploration of applying multimodal AI to an everyday problem.
Claude Vision API localStorage Single-page App
A note on these projects: Both Offrd and PlateWise are personal, non-commercial explorations built in my own time to learn and demonstrate AI-native product building. They are not commercial ventures, are not monetized, and do not represent any conflict with my full-time role.
Writing

Articles & Perspectives

Blue Ocean Strategy article
Product Strategy
Blue Ocean Strategy: Building a New Boat, Not Sailing Faster
A look at Gmail, AWS, and a 70-year-old sweet shop in Madurai that found its Blue Ocean during COVID-19.
Read article →
 Product Management Musings Part 1
PM Musings
Product Management Musings: Part 1: Who's Leading the Product?
Sales-led, technology-led, visionary-led, or product-led: the function driving your strategy shapes everything downstream.
Read article →
 Common Misconceptions About the Product Manager Role
PM Musings
Common Misconceptions About the Product Manager Role
PM vs. Project Manager, PM vs. UX Designer, and the "Micro CEO" myth: what the role actually is, with a nod to INSPIRED.
Read article →
View All Articles →
Reading List

Book Recommendations

Books that shaped how I think about product, strategy, and leadership, with a one-line take on why each is worth your time.

Let's connect

Get in Touch

Always glad to connect with fellow builders, product folks, and curious minds. Based in Chennai, India.

crsrivathsan@gmail.com +91 9994928349 LinkedIn Profile